Ordering & Shipping
What payment methods do you accept?
We accept all major credit cards and debit cards (Visa, Mastercard, Amex, and Discover).
Is it safe to use my credit card on your site?
Yes, it is very secure and safe to use your credit card on our site. TextualTees.com is built and hosted on the Shopify platform which offers the best Extended Validation (EV) SSL encryption software to protect your card data. SSL is software that prevents people from intercepting and reading data being transferred between the customer and the retailer's database. Not only is our shopping cart and checkout page SSL secure but we secure every page on our website to ensure our customers get the best security possible. If ever you are worried about a site being secure look up at the top right of your browser, if it is green with a pad lock then you are secured by SSL software.
Do you guys have a local Store?
Currently, we do not have a retail store. We do however allow customers to do local pickup out of our Oklahoma City warehouse. If you are interested in this option please contact us.
When will you restock a product?
Normally products are restocked within a week of running out. Restock time can increase during peak holiday times.
When and how often do you process and ship orders?
We process and ship orders Mon - Fri 9 am CST and then again at 3 pm CST. If you place an order over the weekend the order will be processed Monday morning.
Most orders are shipped out within 24 hrs, depending on order size and if the order is placed during the peak holidays, shipping times can be delayed. This is not only on our end but also with shipping providers such as USPS, and UPS.
Can I make a change to my order after it has been placed?
Depending on the status of your order you can. We recommend that if you need to change something on your order that you do so as soon as possible. Once the order is processed and status marked to shipped we are unable to change anything on the order. To change something on your order go to Contact Us with your order # and any other info you think Customer Support should know. Someone will reply back to you as soon as possible.
Can I change my shipping address after my orders been shipped?
Unfortunately once your order has been marked shipped it is unable to be edited or change in any way. If you put in an incorrect address more than likely the order will be shipped back to us. At that point, we will contact you for a correct address (or you can contact us) and we will get the order reshipped out to you.
What is the shipping time for domestic orders?
If the order is shipped using our standard shipping method your order should arrive in 3 - 6 business days depending on location. Priority shipping method is 2 - 3 business days. Express shipping method is 1 - 2 days.
What is the shipping time for International orders?
International orders take 10 - 20 business days to arrive depending on location. Please allow up to 20 days for your International order to arrive before contacting customer support.
Please note that International shipping does not come with full tracking.